CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule a booked appointment without penalty. A minimum of 48 hours notice is required to cancel a booked appointment without penalty.
If arrival is delayed, I will make every effort to accommodate your full appointment but this is not always possible. Service time may be abbreviated to avoid delays for other guests and are charged at full price.
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other guests, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. We understand the occasional family emergency may arise unexpectedly. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that the cancellation and no show policy is in effect.
CANCELLATION & NO SHOW
As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email or both. If an appointment is cancelled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. If you no show your appointment, or reschedule within 4 hours of your appointment you will be charged 100% of your service as a cancellation fee. A credit card deposit on file is required to schedule for all new and existing clients or appointments and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course.
EYELASH EXTENSION INFILLS FROM ANOTHER SALON
New clients with extensions must schedule a “New Guest Touch Up”. If you currently have eyelash extensions on from another lash artist, there is a strong likelihood that your lashes will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Blissful Beauty our priority is your natural lash health and eye safety. Thus if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.
All guest must be 18 years of age or older to receive treatments without the approval or accompaniment of a guardian.
Gift Cards are available for specified services or dollar amounts beginning at $25 and are not redeemable if lost or stolen. Donation certificates are non-transferable, and expiration dates may not be changed or extended. If an appointment made to redeem your spa gift certificate is not canceled at least 24 hours in advance, your spa treatments and your spa gift card will be forfeited.
AFTER HOURS APPOINTMENTS
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $25 fee. Please contact us directly to schedule your after hours appointment.
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service